D365 CUSTOMER ENGAGEMENT SERVICES



With scores of successful implementations, Alletec has a track record of delivering several complex & large D365 Customer Engagement projects. These customers are from diverse geographies (Americas, EMEA, APAC), besides India. 

Alletec has demonstrated deep functional & technical expertise across diverse industries; and developed industry-specific solutions for Dealer Management, Healthcare, Professional Services, Field Service and Real Estate.

SOLUTION BUILDING AND IMPLEMENTATION SERVICES

  • End-to-end solution building, mapping, and implementation for all modules covered under D365 – Sales, Customer Service, Marketing, Field Service, PSA, Talent (Requirement study, Prototyping, System design/development, Technical & functional training, Deployment)
  • Solution Implementation, including data migration, user training, 3rd party products integrations
  • Reimplementation of suboptimal implementations

HELPDESK AND SUPPORT SERVICES

  • Helpdesk service through support portal, e-mail, chat or phone
  • Dedicated offshore support - team of technical and functional consultants providing centralized support to globally distributed customers
  • Dedicated onsite support - technical/functional consultants deployed at the customer site – when needed
  • Need-based onsite and offsite support
  • Regular reporting on system management and performance
  • Functional & Technical System Health Audit
  • Access to Alletec 24x7 online helpdesk support portal

VERSION UPGRADES

  • AX upgrades to the latest version
  • AX upgrades to former versions (prior to latest version)
  • Upgrade of partner add-on solutions/ verticals to the latest version
  • Installation of new service packs

VERTICAL SOLUTION DEVELOPMENT & FUNCTIONALITY EXTENSIONS

  • Development of vertical solutions for partners
  • Version upgrade of vertical solutions
  • Enhancements
  • Localization of verticals for countries

For more details, kindly click the link given below:






Location: United States

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